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General Email Settings

While each email program will look and operate differently each will require the same general settings. There are 4 main sections that need to be completed in order to connect your email client to our servers.


Before you start setting up your email client you will need to decide which protocol you would like to use.  You can choose between POP or IMAP.

POP3: The POP method is the traditional way of accessing email, where messages are downloaded directly to your computer. This is where you or your computer assistant sets up an account within an email client such as Outlook, and from that point on every time you push the SEND/RECEIVE button, email messages are downloaded into the inbox on your local computer while simultaneously removing the messages from the mail server.

To find out how to setup POP on your computer, see Email Setup Outlook Express: Email Address Setup for Microsoft Outlook Express on Microsoft Windows; or Email Setup Outlook 2007: Email Address Setup for Microsoft Outlook ( XP or 2003, 2007).

IMAP: The IMAP connection is somewhat of a cross between POP and the web mail interface where the local email client synchronizes with the different storage folders that can be seen from the web interface (located on the email server). For example, if you create a folder in the web mail interface and call it FUNNIES and then use the synchronize feature in your Outlook client using an IMAP connection method to the email account, you can see messages in the FUNNIES folder. It works the same in reverse. If you add a folder named EVENTS to an account in Outlook using an IMAP connection, then the next time you log into the corresponding web interface, you will automatically see the same folder listed just underneath the Inbox!

By utilizing both the mail interface and an IMAP connection, a user can continue to use the resource intensive operations of an client side email program (such as junk mail scrubbing, content filtering, contact management, and events), as well as sustaining the convenience of sharing email messages online. Accessing messages online through the mail interface is like peering into a window of messages that are still located on the email server. This way, messages can continue to be shared between computers having IMAP and the web interface connections. However, it is not logically compatible with a POP connection. Beware, once a POP connection is made, all of the messages that were in the Inbox to be viewed by an IMAP connection or the webmail interface will be removed. From that point, it can only be seen on the computer that has the POP account setup.

Mail Servers

Next you will be prompted to fill in your incoming and outgoing mail server. Both fields will be (where is your domain name).  If these settings do not work you can try one of the alternate settings below: 
Alternate settings: 
            Server IP address: EX.
            Mail server name: EX.

These alternate settings have been supplied to you. If you do not have them, please contact me.

Username and Password

Next you will need to enter the following information:
Username: Full email address - EX.
Password: User defined password (You have been provided with the password.)

(SMTP) Server Authentication

Once you have entered the basic settings, you will need to adjust some of the advanced settings. The next setting will be in different locations for each email client and may call them by slightly different names.  What you are looking for is (SMTP) Server Authentication.

The program will have a setting to authenticate with our mail server in order to send mail. There is usually a check box, or a setting that can be enabled or selected. You may have to specify that you would like to use the same settings as the incoming mail or simply enter your username and password again.

At this time, your email program may work however there are some port settings that may need to be adjusted.

Port Settings

Computer ports are doorways that your computer can use to communicate with our servers which are defined by specific numbers.  We have a number of ports open on our servers however there are times that your local Internet Service Provider (ISP) will block communication to specific ports between your computer and our servers.  If this is the case you will need to adjust the settings of your email client.  These settings are usually found under an advanced settings section found somewhere in the program.

Listed below are the incoming and outgoing port numbers associated with the protocol that you choose before starting to setup your email client.

Incoming Port Numbers:

  • POP: 110
  • POP with SSL Encryption: 995
  • IMAP: 143
  • IMAP with SSL Encryption: 993

Outgoing Port Numbers (SMTP):

Without SSL:
  • Default: 25 - This Port may be blocked by your Internet Service Provider (ISP)
  • Alternate Port: 8889 (recommended)
  • 2nd alternate port: 587 (Certain providers require 587 for SMTP)
With SSL:
  • 465

The above information is supplied to help you or someone helping you to set up your email on your desktop, laptop, tablet or smartphone. If you need help with your IPad, IPhone, or MAC computer, please visit the Apple store or the store where you purchased your computer or devise. You may also refer to the articles listed below.

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